Internship Posting: Customer Support & Engagement Intern
Location: Remote / Ontario, Canada
Type: Internship (Length Negotiable, flexible schedule)

About Us
MapleCare Medical Supply is a Canadian e-commerce company dedicated to making essential medical products accessible, reliable, and easy to order. With a catalog of over 15,000 products, we proudly serve both individuals and healthcare professionals across the country.

Position Overview
We are seeking a proactive and empathetic Customer Support & Engagement Intern to help enhance the customer experience. This role is ideal for someone who enjoys working with people, solving problems, and finding ways to improve service quality. You’ll support live customer interactions while also helping us build resources that make shopping with MapleCare easy and reassuring.

Key Responsibilities

• Customer Support: Manage live chat and respond to customer inquiries in a timely, professional manner.

• Feedback Collection: Gather and organize customer feedback to help identify areas for improvement.

• Knowledge Base: Assist in drafting FAQ content, self-service guides, and support resources.

• Customer Engagement: Support initiatives that build trust and strengthen long-term customer relationships.

What You’ll Gain

• Hands-on experience in customer support and engagement strategies.

• Communication, problem-solving, and service management skills.

• Insight into how customer feedback shapes business decisions and operations.

• Mentorship and the potential for future employment based on performance and company growth.

Qualifications

• Strong written and verbal communication skills.

• Empathy, patience, and a customer-first mindset.

• Comfortable with online chat platforms and support tools.

• Detail-oriented, organized, and eager to contribute to customer success.

How to Apply
Send your resume and a short cover letter to maplecaremedicalsupply@gmail.com with the subject line: Customer Support & Engagement Intern Application.