top of page

Terms & Conditions

Terms and Conditions

Effective Date: August 27, 2025

Welcome to MapleCare Medical Supply. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

1. Company Information

MapleCare Medical Supply (“we,” “our,” “us”) is an online medical supply retailer operating in Canada.
For questions, please contact:
📧 Email: maplecaremedicalsupply@gmail.com

2. Eligibility to Purchase

  • Our website is available to all individuals and businesses.

  • By placing an order, you confirm that all information provided is accurate and complete.

3. Products and Availability

  • We make every effort to ensure product descriptions, prices, and availability are accurate.

  • We reserve the right to update or discontinue products at any time without notice.

  • Images are for illustrative purposes only; actual products may differ slightly.

4. Pricing and Payment

  • All prices are listed in Canadian Dollars (CAD) and include applicable sales taxes where required.

  • Payments must be made through the approved payment methods provided on our website (e.g., credit card, debit, PayPal, Stripe).

  • We reserve the right to cancel any order if payment is not authorized.

5. Shipping and Delivery

  • Orders are shipped across Canada via third-party couriers.

  • Shipping times are estimates only and are not guaranteed.

  • MapleCare Medical Supply is not responsible for delays caused by carriers, weather, or customs.

6. Returns and Refunds

  • Only unopened and unused products in their original packaging may be returned.

  • Certain specialty or hygienic items are non-returnable for safety reasons.

  • Customers must contact us within 14 days of receiving their order to request a return.

  • Approved refunds will be issued to the original payment method, less shipping fees.

7. Privacy and Data Protection

  • Your personal data is handled in accordance with our Privacy Policy.

  • We retain purchase records for as long as required by the Canada Revenue Agency (CRA) (minimum six years).

  • Customers may update or request deletion of personal information, subject to legal requirements.

8. Intellectual Property

  • All website content, including text, images, graphics, logos, and software, is the property of MapleCare Medical Supply or its licensors.

  • You may not copy, reproduce, distribute, or modify our content without prior written consent.

9. Limitation of Liability

  • MapleCare Medical Supply provides products for general medical and health support.

  • We are not responsible for how products are used after delivery.

  • To the maximum extent permitted by law, MapleCare Medical Supply is not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business.

10. Dispute Resolution

  • In the event of a disagreement, both parties agree to attempt resolution through mediation or arbitration before pursuing legal action.

  • These Terms are governed by the laws of the Province of Ontario, Canada.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised effective date. By continuing to use our website, you agree to the updated Terms.

bottom of page