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Privacy Policy

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Effective Date: [Insert Date]

MapleCare Medical Supply (“we,” “our,” “us”) is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, retain, and protect your personal information when you interact with our website, services, and products.

1. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, you may contact us at:

📧 Email: maplecaremedicalsupply@gmail.com

2. Information We Collect

We collect general information necessary to complete and process your purchase, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Order details (products purchased, purchase history, payment method used)

We do not collect or store sensitive medical records, prescriptions, or health history.

3. How We Use Your Information

Your personal information is used for:

  • Order Fulfillment: Processing and delivering your purchases.

  • Customer Service: Communicating with you regarding your orders and inquiries.

  • Marketing & Promotions: Sending you updates, promotions, or newsletters if you have opted in.

You may unsubscribe from marketing communications at any time by following the “unsubscribe” link in emails or contacting us directly.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Your information is only shared when necessary for business operations, such as:

  • Payment processing providers (e.g., credit card processors)

  • Delivery and shipping providers (e.g., Canada Post, couriers)

Each third-party partner is required to safeguard your information and use it only for the purpose of providing their service.

5. Cookies and Tracking

We use standard cookies to improve your shopping experience. Cookies help with:

  • Keeping items in your shopping cart

  • Remembering your preferences

  • Analyzing website performance and usage trends

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

6. Data Retention

We retain purchase and transaction records for as long as required by Canadian law, including the Canada Revenue Agency (CRA) requirement to maintain financial records for a minimum of six years.

Once data is no longer required for legal or business purposes, it is securely deleted.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Update or correct your information at any time

  • Request deletion of your data (subject to CRA record retention requirements)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at maplecaremedicalsupply@gmail.com.

8. Security Measures

We take reasonable precautions to protect your personal information, including:

  • Secure Sockets Layer (SSL) encryption on our website

  • Restricted access to personal data

  • Secure storage of transaction information

Please note that no method of online transmission or storage is 100% secure. While we strive to use commercially acceptable practices, we cannot guarantee absolute security.

9. Children’s Privacy

MapleCare Medical Supply does not restrict purchases by age. Anyone may use our website and place orders. We encourage parents and guardians to supervise children’s online activities.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with the revised effective date.

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